Enterprise Computer Support
In the past, only big corporations are able to get enterprise-level computer support. Big enterprises have the resources to hire IT experts to design, build, and support their own computing needs. Smaller businesses, on the other hand, have to settle with sub-par freelance technicians who are more interested in letting IT problems persist than solving them so that they will have a thriving business.
That is probably why people equate enterprise-level support to expert-level support as well.
Fortunately, the rise of managed service providers (MSPs) have changed the IT landscape. Instead of taking on the IT challenges by yourself, you can instead outsource it to a trusted third-party in the form of MSPs.
Enterprise IT Support and Services From Your Trusted MSP
Managed Service Providers or MSPs are third-party companies that handle IT services for other businesses, usually in a subscription basis.
Aside from that, the main difference between MSPs and other independent technicians is that they sign a service-level agreement with their customers that indicates the level of performance and quality metrics that should be expected while the partnership is ongoing.
This ensures that the MSP is obliged to provide expert enterprise-level support and services to its customers, which includes your business.
Small Business IT Services Raised to Enterprise-Level Performance
Now that you have a level of understanding of what MSPs are, it is time to find out what services they can provide your business.
You will find that you can outsource most, if not all, your small business IT needs to MSPs where it will be given enterprise-level treatment.
Some of the most common include:
No. 1: Cloud Migration
You can host your whole IT infrastructure to the cloud or have a hybrid type of infrastructure where part of your network is on the cloud while some are still on-premise. Your MSP can provide a reliable and secure cloud-based operating environment for your software applications, data, and hardware.
No. 2: Network Monitoring
Get a pro-active approach when it comes to your IT network. Your trusted MSP can provide 24/7 monitoring that provides regular updates on the status of the whole IT network and notifications on threats detected and solved.
No. 3: Network Design and Configuration
No two IT network is ever the same. Each business has its own computing needs and the same goes for your own organization. Make the most out of your budget and resources by designing and configuring your network based on how your business operates. Your MSP can help you evaluate your existing infrastructure, create a plan for your network, set a timeline for implementation, and provide support before and after its configuration.
No. 4: Vendor Management
Managing multiple third-party vendors can be a complicated endeavor. Ask your MSP about their vendor management system and how it can help you track and manage your vendors from a single platform.
No. 5: Data Backup and Recovery
Your business data is the backbone of your organization. If it gets lost or damaged, it can have catastrophic effects on your business. Make sure that you ask your MSP about their secure cloud backup service, which automates the process of making backup copies of your important data in a separate and secure cloud server. This also makes the files very accessible from anywhere when the business needs data recovery.
No. 6: Network Security
Corporate espionage, sabotage, or just a simple malicious prank. The motive for cyberattacks does not matter as much as the effect it can have on your business. From data breach to corruption of systems, hackers can wreak havoc on your IT network and infrastructure if you are not protected. With the help of your trusted MSP, protect your network with a layered approach to threat detection and management.
No. 7: Helpdesk and Technical Support
Do not forget about your users. When they encounter a technical problem, you want to provide them with expert help to get the problem solved as fast as it can be. Your MSP can provide your business with that type of technical support. Whenever one or more of your users have a technical issue, they can call your MSP and an expert IT professional will remotely help them, and if needed, go on site to fix the problem.
thinkIT Solution for Affordable Enterprise Computer Support
If you need any of the IT services mentioned above, don’t hesitate to contact thinkIT solutions. We provide managed IT services at affordable monthly fees.
thinkIT is all about understanding your IT needs and providing not only an effective solution, but an affordable one as well. This way, your small business can compete with the big boys of your industry.
Contact us now at (504) 608-1132!